Before I go any further, I want to be clear that I am only presenting a subset of the data collected in the survey. You can find complete results (including "zoomed in" results for each Commission district) online at: http://www.wycokck.org/InternetDept.aspx?id=42921
In addition to gathering responses on satisfaction with delivery of city and county services, the survey also asked respondents to identify "priority" areas (where citizens believe the UG should focus its efforts).
This allowed ETC to calculate an "Importance-Satisfaction" index.
Several survey items ended up being tagged as "Very High Priority" for the Unified Government because citizens indicated a high level of importance, but reported a low level of satisfaction with those items.
Here's a chart that illustrates the relationship between importance and satisfaction for many survey items (click to enlarge).
I highlighted the three broad areas that had the largest combined rating of high importance and low satisfaction:
- Maintenance of City streets
- Communication with the public
- Code enforcement
B = Blight = Code enforcement
Residents were pretty uniformly concerned across the city with unmowed grass and weeds, junk, trash, debris and structural dilapidation.
I = Infrastructure = Maintenance of City streets
As you might expect, residents of the older (eastern) parts of the city were most concerned about infrastructure that is wearing out and needs to be repaired or replaced. In addition to streets, residents noted concern with the condition of curbs, sidewalks and alleys.
C = Communication
This is a pretty universal concern across the city. Residents want to be kept in the loop and informed about what's going on. In my experience, that doesn't just mean press releases and newsletters (and blogs), it also means more personal one-on-one communication as well. That could be returning a phone call and following up on a citizen concern, or informing all the residents of a particular neighborhood that there will be a construction project starting soon.
In my next post, I'll dive a bit deeper into "BIC" and suggest some possible strategies I think we can put into action in 2017 to improve satisfaction with the services that are important to our residents.
~ Brian
Email: bmckiernan@wycokck.org
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